Visit Hospital Compare, a consumer-oriented website that provides information on how well hospitals perform on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.
This information can help you make informed decisions about where to go for health care. Hospital Compare allows you to select multiple hospitals and directly compare performance measure information related to conditions and patient experience.
In the case of BCMH, the hospital has a four-star rating and has made significant improvements in care related to quietness and pain management, according to Jennifer Klinksick, R.N., Med/Surg and Critical Care Unit Manager.
“We have worked very hard to improve our scores, and in almost every category rank at or above state and national averages,” Jennifer says. “We’re very proud of the care we provide.”
Scores on the website are based on feedback from participants who have been inpatients at the hospital. Following dismissal, you may receive a call from the hospital’s survey vendor, Press Ganey, at 574-309-9553, asking if you would be willing to take the survey.
“If you have been an inpatient, please take the time to participate in the survey if you receive a call,” Jennifer adds. “Your responses provide us with valuable feedback so that we can continue to take great care of our community!”
For more information on the Hospital Compare initiative, visit the Web site at
www.medicare.gov/hospitalcompare
