JEFFERSON CITY—The Missouri Public Service Commission’s Cold Weather Rule, designed to help customers with heat-related utility bills, begins on November 1, 2012. The rule will remain in effect through March 31, 2013. The Cold Weather Rule has been a part of the Commission’s rules and regulations since 1977.
The Cold Weather Rule applies to natural gas and electric utilities under PSC jurisdiction that provide heat-related service. Municipally operated systems, cooperatives and those that provide propane delivered by truck are not under PSC jurisdiction. The rule does not apply to them.
“The Cold Weather Rule provides protections to help Missourians keep their homes warm from what can be a very cold, harsh Missouri winter,” said PSC Chairman Kevin Gunn. “If you have a bill that you can’t pay in full, it is very important that you contact the company. Failing to do so could put your utility service in jeopardy for non-payment.”
The Cold Weather Rule:
>Prohibits the disconnection of heat-related service when the temperature is predicted to drop below 32 degrees during the following 24 hour period.
>Provides more lenient payment terms permitting reconnection of service for natural gas and/or electric customers.
>Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment.