At approximately 12:45 p.m. yesterday a gas line serving Rich Hill, Missouri, was cut by a vehicle that was brush hogging along Highway A.
The damage affected the gas service to Rich Hill, Missouri. Safety is our number one priority at Liberty Utilities; we immediately sent crews to the location to assess the damage and shut off the affected line. This affects gas service for approximately 380 customers in Rich Hill.
Additional Liberty crews from surrounding service areas are en route to Rich Hill to assist our Rich Hill team. Crews will work until midnight tonight, visiting affected homes to shut off gas meters. Customers do not need to be present for the shut off.
Once the meters for all affected customers are turned off and the damage to the damaged line has been repaired, crews will return to homes to safely restore gas service. Service restoration is tentatively expected by Saturday, November 16th.
Once the meters for all affected customers are turned off and the damage to the damaged line has been repaired, crews will return to homes to safely restore gas service. Service restoration is tentatively expected by Saturday, November 16th.
Safety precautions our customers should take
For the safety of our customers, only qualified Liberty Utilities personnel should shut off the gas meter. Customers should never attempt to shut of their own meter. Please remember: if you smell gas, immediately leave the area and call our GAS EMERGENCY LINE at 1-855-644-8134. We can be reached 24 hours a day, 7 days a week.
We appreciate your patience as we work to safely repair our system. We will provide additional updates as they are available. Updates will also be shared on our Facebook page at: https://www.facebook.com/LibertyUtilitiesCentral/.
