In the face of our quickly changing healthcare environment, there is one constant: the Patient Access department.
The first interaction patients have often begins with the Access department, which makes it so necessary to have a friendly face to connect with.
"We look for positive representatives with a friendly demeanor when hiring," says BCMH Access Manager Mark Mancuso. "Our access team also raises the bar to provide a personal escort for our patients to ensure they arrive safely, which provides an increase in our already Exceptional Patient Experience.
Now more than ever, patient access staff members must be ready to handle a variety of situations and tasks.
"It has been proven that skills can be trained, but kindness and warmth must be present for the first impression. Our job is to ease their concerns in a caring and efficient manner," Mancuso said.
BCMH is proud of our employees who are handling the front lines of our hospital and clinics with grace and courage. Once this crisis has abated and life returns to normal, the entire Patient Access Staff will gather to enjoy the company we've missed during this time.
Bates County Memorial Hospital Patient Access Team:
Sandra Bean, Emergency Room
Shelly Cummings, Emergency Room
Pamela Gray, Emergency Room
Kyrsten Jacobs, Emergency Room
Lauren Jeter, Emergency Room
Teri Porter, Emergency Room
Amy Shelton, Emergency Room
Paula Underwood, Emergency Room
Michael Williams, Emergency Room
Carol Bell, Outpatient
Gay Keene, Outpatient
Abby Perryman, Outpatient
Jamie Roberts, Outpatient
Cheryl Bently, Patient Benefit Analyst
Kaitlyn Payne, Patient Benefit Analyst
Michelle Triebel, Patient Benefit Analyst
Sandra Cameron, Specialty Clinic
Tricia Kantor, Specialty Clinic
Nataushua Kennedy, Specialty Clinic