Aerial was hired as a Patient Accounts Representative in June 2016, and she now serves as the team lead. In her role she oversees the daily operations within the Patient Accounts department, working closely with the Patient Accounts Director to provide leadership and serving as the first in line for staff questions.
“She is a valuable member of the BCMH team and helps behind the scenes in a manner that never expects recognition for the important work that she does here,” her nominator wrote. “Aerial demonstrates excellence in customer service to all customers including her peers in her department, coworkers and managers throughout the BCMH organization, volunteers at BCMH, vendors providing services to her department, and visitors in the hospital. It’s not unusual to see her manager or an executive including her in discussions about process improvements because her input is valuable and well thought out. Her demeanor is kind, patient and encouraging. She shows respect and courtesy to everyone she encounters and is supportive as others learn things she is responsible for teaching.
“She is a valuable member of the BCMH team and helps behind the scenes in a manner that never expects recognition for the important work that she does here,” her nominator wrote. “Aerial demonstrates excellence in customer service to all customers including her peers in her department, coworkers and managers throughout the BCMH organization, volunteers at BCMH, vendors providing services to her department, and visitors in the hospital. It’s not unusual to see her manager or an executive including her in discussions about process improvements because her input is valuable and well thought out. Her demeanor is kind, patient and encouraging. She shows respect and courtesy to everyone she encounters and is supportive as others learn things she is responsible for teaching.
She leads by quiet example and integrity when it comes to responding professionally in difficult situations. She’s one of the reasons people like their jobs and think BCMH is a great place to work.”
Aerial is an excellent employee, and she deserves this recognition.
Aerial is an excellent employee, and she deserves this recognition.
